1. Who we are
This policy explains how UNREAL CREATIVE GROUP PTY LTD (ABN 31 681 977 088), trading as UNREAL Creative ("we" or "us"), handles personal information collected through www.unrealcreative.com.au and when you contact us.
We aim to handle personal information in line with the Australian Privacy Principles. Questions or requests can be sent to info@unreal-creative.com.au.
2. What we collect
When you send an enquiry through the online form, by email or by phone, we collect the details you choose to give us: usually your name, email address, phone number, company, project location, dates and the brief itself.
When you browse the website, our own analytics records:
- the pages you view, how long you stay, how far you scroll and which videos you play;
- your device type, screen size and browser language;
- an approximate location (city, region and country) worked out by our hosting provider from your connection;
- the website that referred you (the domain only, never the full address), the first page you landed on, campaign tags in the link (UTM tags) and whether you arrived from an ad;
- taps on our phone number or email address, and whether an online enquiry was sent.
We do not store your IP address. We keep a one-way code made from it that changes every day, used only to limit abuse and count visits.
4. How we use it
- to reply to your enquiry, prepare quotes, schedule productions and deliver your project;
- to keep business, accounting and tax records;
- to understand which pages and campaigns help people find us, and to improve the website;
- to let our team see, while you browse, that someone is on the website and which page and part of it they are viewing, so we can respond to enquiries quickly. Our team gets an alert on their own phones; it shows the approximate location, device type and referring website, never your name or IP address;
- to protect the website and our forms from spam and abuse.
We do not sell personal information. If we send you marketing emails, you can unsubscribe at any time.
6. How long we keep it
Website analytics records are deleted automatically after 90 days.
Enquiry and client records are kept for as long as we reasonably need them to work with you and to meet our legal, accounting and tax obligations. You can ask us to delete information we no longer need.
7. Access, correction and complaints
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing info@unreal-creative.com.au. We will respond within a reasonable time, usually within 30 days.
If you are unhappy with how we have handled your information, please contact us first so we can try to resolve it. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.
8. Security and changes
The website is served over HTTPS, and access to our business systems is limited to the people who need it. No method of transmission or storage is completely secure, but we take reasonable steps to protect the information we hold.
We may update this policy from time to time. The date at the top shows the latest version.